Privacy Policy for 3ash

Effective Date: May 10, 2026

1. Introduction

Welcome to 3ash. This Privacy Policy outlines how Amr Nader and the 3ash team ("we," "our," or "us") collects, uses, protects, and handles your personal information when you use the 3ash mobile application and related services (collectively, the "Services"). By using 3ash, you consent to the data practices described in this policy.

2. Information We Collect

To connect you with independent fitness and nutrition professionals (collectively, "Providers") and maintain account security, we collect the following categories of information:

Personal Identification Data: Name, email address, phone number, and account credentials.
Sensitive Health & Fitness Data: Age, weight, height, dietary preferences, fitness goals, workout history, and progress photographs. This data is collected solely to personalize your experience.
Transaction Evidence: As we process subscriptions via manual bank transfers, we collect user-uploaded images, screenshots, or PDF receipts of bank transfers. We do not process or store credit card numbers directly.
Device & Usage Data: IP address, device identifiers, app activity, and crash logs to improve app performance and stability.

3. How We Use Your Information

We use the collected information for the following purposes:

To provide, personalize, and improve the platform features.
To manually verify your payment transfers and grant access to subscription features.
To communicate with you regarding your progress, account status, or policy updates.
To enforce our Terms and Conditions and prevent fraudulent activity.

4. User Data Rights & Account Deletion

In compliance with global data protection standards and app store policies, you maintain full control over your data. You have the right to request the permanent deletion of your account and all associated personal and health data.

In-App: Navigate to Settings > Account > Delete Account.
Web Portal: Visit our Data Deletion Portal on our website and submit your registered email address.

Upon receiving a verifiable request, your personal data, health history, and transaction receipts will be permanently purged from our active databases within 30 days, except where retention is strictly required for legal or tax compliance.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

With your selected Providers: When you connect with a Provider, you consent to share your personal health data directly with that independent professional so they can facilitate their service.
With Service Providers: Trusted third-party hosting and infrastructure providers necessary to operate the application, operating under strict confidentiality agreements.
Legal Requirements: When legally required to comply with a valid subpoena, court order, or legal process, or to protect the safety and rights of Amr Nader, the 3ash team, its Providers, and its users.

6. Data Security

We implement industry-standard administrative, technical, and physical security measures. All data transmitted between the app and our servers is encrypted in transit using TLS/SSL. While we strive to protect your personal information, no method of transmission over the Internet is 100% secure.

7. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Continued use of the app after modifications constitutes your acknowledgment of the updated policy.

8. Contact Us

If you have any questions or requests regarding your data, please contact us at:

Email: support@3ashapp.com